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| Procedure for lodging complaint : |
| All complaints received through E-mail are down loaded and printed and sent to the concerned section for further action on the complaint. Complaints received through E-mail which do not have the name and complete postal address are treated as pseudonymous and are dealt with as per the guidelines of complaint handling process. There is no self generated acknowledgment of complaints received through E-mail. The printed copy of the complaint received on E-mail is dealt with as per the guidelines of the complaint handling process. |
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| Complaint is being lodged against: |
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